Gourmet Delights

Privacy Policy

This Privacy Policy describes how Gourmet Delights Restaurant ("we," "us," or "our") collects, uses, and shares personal information of users of our website, located at www.gourmetdelights.com (the "Site"), as well as customers who dine at our restaurant located at 555 Golden Gate Avenue, San Francisco, CA 94102. We are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

We collect several types of information from and about users of our Services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, date of birth, and any other information you voluntarily provide to us through our website, reservation forms, or when contacting us directly.
• Reservation Information: When you make a reservation through our website or by phone, we collect information such as your name, contact details, the number of guests, date and time of your reservation, and any special requests or preferences you may have.
• Payment Information: If you make online payments for reservations or catering services, we collect payment information such as your credit card number, expiration date, and billing address. This information is processed through secure third-party payment processors. Gourmet Delights Restaurant does not store your credit card details.
• Usage Data: We automatically collect information about your interactions with our Site, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar tracking technologies to gather this information.
• Marketing Data: If you subscribe to our newsletter or participate in marketing promotions, we collect your email address and any other information you provide in connection with these activities.
• Feedback and Reviews: We collect feedback and reviews that you submit about your dining experience or our services through surveys, comment cards, or online platforms.

How We Use Your Information

We use the information we collect for the following purposes:

1. To Provide and Improve Our Services: We use your personal information to process reservations, fulfill orders, respond to inquiries, personalize your dining experience, and improve the functionality and content of our Site.
2. To Communicate with You: We may use your contact information to send you reservation confirmations, updates about our menu, special offers, newsletters, and other marketing communications. You may opt-out of receiving these communications at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.
3. To Process Payments: We use your payment information to process online payments for reservations or catering services.
4. To Analyze Usage Data: We analyze usage data to understand how users interact with our Site, identify trends, and optimize our website and services.
5. To Ensure Security: We use your information to detect, prevent, and address security incidents and fraud, and to protect the rights, property, or safety of Gourmet Delights Restaurant, our customers, and others.
6. To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We may share your information with the following categories of recipients:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, website hosting, data analytics, email marketing, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share information with business partners who offer complementary products or services that may be of interest to you. For example, we may partner with local wineries or breweries to offer special promotions.
• Legal Authorities: We may disclose your information to legal authorities if required to do so by law or legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Using secure server software (SSL) to encrypt sensitive information transmitted online.
• Storing your personal information on secure servers with limited access.
• Implementing firewalls and other security technologies to prevent unauthorized access to our systems.
• Regularly monitoring our systems for security vulnerabilities.
• Ensuring that our employees and service providers are trained on data security best practices.

Despite these measures, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

Your Rights

You have the following rights with respect to your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity on our Site. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the operation of our Site and enable you to use essential features such as making reservations and processing payments.
• Performance Cookies: These cookies collect information about how you use our Site, such as which pages you visit most often and if you experience any errors. This information helps us improve the performance and usability of our Site.
• Functionality Cookies: These cookies allow our Site to remember your preferences, such as your language and location, and provide enhanced features and personalized content.
• Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, or to receive a warning before a cookie is stored. Please note that if you disable cookies, some features of our Site may not function properly.

Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Gourmet Delights Restaurant
Attention: Privacy Officer
555 Golden Gate Avenue
San Francisco, CA 94102
Email: [email protected]
Phone: (415) 555-1212

Effective Date: October 26, 2023